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RMA Procedure

  • Please complete this RMA Request For RMA Application.
  • After the RMA Request form has been received by H3 PLATFORM, the customer department will judge whether this item should be returned. You will then be issued a RMA number and form for the unit under warranty or out of warranty.ALL returns require a RMA#. Any returns sent to H3 PLATFORM without a RMA# are subject to return (collect) to sender.
  • Please complete the RMA form and attach the form with your returning shipment.
  • Mark the RMA number VERY CLEARLY on the shipping label of each box shipped to H3 PLATFORM.
  • Ship the units with freight PREPAID to H3 PLATFORM using the original packaging materials.
  • H3 PLATFORM will repair or replace the defective unit and return it to you with freight prepaid.