H3 Platform offers free 2 year limited warranty service on our products. If the standard warranty period is not long enough, H3 Platform offers optional purchase extended warranty service coverage that will provide warranty for 1, 2, or 3 additional years.
H3 Platform warrants its products against defects in material and workmanship. Under normal use and service, every hardware portion of the products will be free from physical defects in material and workmanship during the warranty period, or the product will be repaired or replaced as determined solely by H3 Platform. H3 Platform provides a limited warranty for its products only to the person or entity that originally purchased the product from H3 Platform or its authorized distributor or retailer. H3 Platform's products are PCI switches, and H3 Platform makes no warranty of the devices installed, or warranty on compatibility of all PCIe devices. H3 Platform will not be liable in any way for the loss of data stored on H3 Platform products and any damage caused by this.
Extra warranty period might be provided by H3 Platform's worldwide dealers/distributors. Please contact dealers/ distributors to purchase the extended warranty.
If a product does not operate as warranted above during the applicable warranty period, H3 Platform shall, at its option and expense (except for shipping cost), repair the defective product or part, deliver to the customer an equivalent product or part to replace the defective item. All products that are replaced will become the property of H3 Platform. Replacement products may be new or reconditioned.
Warranty does not apply, if:
If the customer's product is not covered under warranty, H3 Platform may offer Repair Services under the customer's payment.
Except as provided in the applicable software end-user license or program license agreement, including any software products or the operating system preinstalled by H3 Platform are provided “as is” and with all faults, and H3 Platform hereby disclaims all other warranties and conditions, either express, implied, or statutory, including, but not limited to, warranties of title and non- infringement, any implied warranties, duties or conditions of merchantability, of fitness for a particular purpose, and of lack of viruses. Some states/jurisdictions do not allow exclusion of implied warranties or limitations on the duration of implied warranties, so the above disclaimer may not apply to you in its entirety. To the maximum extent permitted by applicable law, in no event shall H3 Platform or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits or confidential or other information, for business interruption, for personal injury, for loss of privacy arising out of or in any way related to the use of or inability to use the software product, even if H3 Platform or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose. H3 Platform is not responsible for any interoperability or compatibility issues. Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
H3 Platform warrants all pre-installed H3 Platform software will execute its programming instructions when all files are properly installed. H3 Platform does not warrant that the software will be uninterrupted or error free. In the event H3 Platform software fails to execute its programming instructions during the warranty period, the customer's remedy will be either (1) replacement of the H3 Platform software or (2) a refund upon return of the product and all copies of software as well as installation instructions.
We have tested and verified the compatibility of third-party products and peripherals on the H3 Platform Compatibility List. Please note that the tests conducted in H3 Platform labs may not have covered every aspect and that changes to firmware or hardware may affect device compatibility and stability. H3 Platform does not guarantee the compatibility with third-party products and peripherals on the List and reserves the right to update the List at any time without prior notice.
Warranty and out of warranty service should be obtained by contacting the system integrator/dealer/retailer/e-retailer or distributor where the customer purchased the product. When requesting for service, the proof of purchase and the product serial number must be provided. The return of the defective product should be strictly through the original route of purchase, and the customers shall pack the product appropriately to prevent the returned product from suffering in the transportation.
There are no user serviceable parts inside the product. Do not allow any unauthorized service center or personnel to repair or modify the product. If the original channel is no longer in business or unavailable, the customer may contact H3 Platform Technical Support for international RMA services. In this case, the customer will be charged for handling fee, $50 (USD), and all fees incurred, including two ways freight, duties, taxes and brokerage fee.
It is customer's sole responsibility to back up his/ her data. Before allowing any service from H3 Platform or its service provider, including remote login check and repairing service, the customer must back up the data and remove any of the customer's confidential, proprietary or personal information. Neither H3 Platform nor its service provider will be liable for any damage, loss and exposure of confidential or private information or data contained in any product, hardware, software or media.
All warranty claims must be made during the applicable warranty period. Any claim made after that time will not be eligible for warranty service but may be serviced under a separate H3 Platform support contract covering the product.
H3 Platform does not warrant uninterrupted or error-free operation of an H3 Platform product. If the customer transfers an H3 Platform product to another user, warranty service is NOT available to that user for the remainder of the warranty period. Consumables, such as batteries, have no warranty. The above warranties will not apply to products from which serial numbers have been removed or to defects resulting from misuse (including operation of a H3 Platform product without covers and incorrect input voltage), unauthorized modification, operation or storage outside the environmental specifications for the product, in-transit damage, improper maintenance, or defects resulting from use of third-party software, accessories, media, supplies, consumables, or such items not designed for use with the product. The H3 Platform Software Product Limited Warranty does not apply to software used with products not covered by any of the H3 Platform limited warranties offered as part of your purchase of an H3 Platform product.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND H3 PLATFORM SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
Some Countries, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. The warranty gives you specific legal rights and you might also have other rights that vary from country to country, state to state or province to province.
In no event will H3 Platform or its affiliates, subcontractors, or suppliers be liable for any of the following:
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE CUSTOMER'S SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL H3 PLATFORM OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
Some countries, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED HERE, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.